Shipping policy

Shipping policy

Frosty Pup Co. (FrostyPup) is operated by Nortica Ventures LLC.

Destinations and shipping charges

Available delivery destinations, shipping methods and charges are shown at checkout for the products in your cart. A destination is supported only when checkout offers a shipping option. Any free-shipping promotion applies only when expressly displayed for your order.

Production and delivery

Products identified as made to order are produced after an order is placed. Standard production for our Printful items generally takes 2–5 business days, before transit time. Availability, personalization and peak demand can affect production. Product-specific estimates shown before purchase take precedence.

Delivery time includes production or processing plus carrier transit. Transit depends on the product, fulfillment location, destination and selected service. Any delivery dates are estimates unless expressly guaranteed. We do not promise same-day dispatch or that every item ships from a U.S. warehouse.

Tracking and split shipments

We email the available tracking details when your order ships. Items may be produced at different facilities and arrive in separate packages. Allow time for the carrier to register its first scan.

Address corrections and delivery issues

Check your delivery address before submitting an order. Personalized and made-to-order purchases cannot be voluntarily cancelled or changed after placement. If you notice a delivery-address error, email hello@frostypup.com immediately so we can review the delivery issue; a correction is not guaranteed and does not create a cancellation right. If you entered an incorrect address or a parcel is unclaimed, we will explain any reshipping cost before asking you to proceed.

For missing or damaged packages, contact us promptly with your order number and tracking details. Report a missing parcel within 30 days after its estimated delivery date so we can investigate with the carrier and fulfillment partner. We will arrange the appropriate replacement or refund for a confirmed loss or fulfillment issue. This request does not limit mandatory consumer rights.

Delays and refunds

If we cannot ship within the stated timeframe, we will notify you and provide the choices required by applicable law, including consenting to the delay or cancelling the unshipped merchandise for a refund. We will not treat an estimate as permission to delay indefinitely.

International charges

Where international delivery is offered, any duties or import taxes collected at checkout will be shown there. Charges not collected at checkout may be payable to the relevant authority or carrier, as disclosed before purchase. Customs processing can affect delivery.

Our registered office at 8 The Green, STE R, Dover, Delaware 19901, United States is not a shipping warehouse or return address. For returns, please follow our Return and Refund Policy.